Reference

The Legal Ground Under Your Account

One page holds the rules that govern your account: how a bKash, Nagad or Rocket transfer is logged, what you agree to when you join, and how a disagreement gets settled.

Terms in plain wordingWallet rules stated up frontDispute path for cricket marketsContact desk for policy queries
k8vapk The Legal Ground Under Your Account
DATA AND ACCOUNT CARE

How Account Data Is Handled

Your account sits behind one login: the password you set, an SMS code to the number on file, and a session you can end from any device. Cookies do the quiet work — keeping you signed in and remembering your wallet choice — and clearing them from your browser is always your call. Transaction records stay as long as the wallet operators and our accounting need them, then go. If you want a copy of what we hold, or a correction, the support desk takes the request and confirms what your local law lets us release.

What The Wallet File Holds Deposit history, withdrawal requests and the account details you typed at signup. We keep the transaction trail because a reversed bKash or Nagad transfer has to be traceable later, not because we want a bigger file.
Cookies And Your Session Two kinds, in practice: the cookie that keeps you signed in and the one that remembers your wallet choice. Clear them from your browser whenever you like and the login simply asks for a fresh SMS code.
Login And Withdrawal Checks A password, an SMS code to the number on file, and a match on the wallet account name before money leaves. Those three checks are why a withdrawal can pause while we compare details.
Keeping Records, Then Removing Them Transaction and dispute records stay as long as the wallet operators and our accounting need them, then go. Ask the support desk for a copy of what we hold, and we confirm what your local law allows.
POLICY CONTACT PATHS

Who To Contact About A Clause

Legal questions rarely need a long call — most are settled by one clear answer from a person who can see your account. Write to our policy desk from the email address registered on your profile, and put the wallet you used plus the transaction ID in the first message. That saves a round trip. A question from players in Dhaka about a reversed Nagad transfer reaches the same desk as a query about a clause in these terms. We reply in English and keep the thread open until the point is closed.

Team online

Policy Desk Email

Write from the address on your profile so we can match the account. Put the clause you are asking about, the wallet you used, and the transaction ID in the first message.

Account Chat

Signed in, the chat panel opens from the wallet tab and carries your account number automatically. Use it for a hold on a withdrawal, a login code that did not arrive, or a clause you want explained.

Wallet Dispute Thread

When a bKash, Nagad or Rocket payment is reversed, keep the operator's SMS. Send a screenshot into the same thread and we will trace the deposit against our own record of the transfer.

Legal Questions We Hear Often

Most legal questions come down to three things: whether you can access the account from where you are, what records we keep, and what happens to money already in transit. The six below are the ones we answer most often, written the way we would explain them in a chat. If yours is not here, send it to the policy desk with your account number and the wallet you used, and we will check the actual record rather than guess.

They can, and we post the new wording on this page before it applies. Anything that touches your wallet or your rights is flagged at the start, so you are not left to spot it yourself.

Yours does, first. We publish terms that describe how the account operates, but nothing here overrides the consumer law where you live, and access depends on your local law and eligible regions.

Yes. Send the request from the email address on your profile so we can match the account, and we will confirm what can be released under your local law and prepare the file.

The wallet operator tells us, we mark the deposit as unsettled, and any balance tied to it is held while we check. Send the transaction ID to the support desk and we trace it.

Close it whenever you want, from account settings or by writing to us. We check the rounds on record, then send any cleared balance to the wallet you deposited from.

Jot down the round ID, the market and the time, then send it to the support desk. We pull the log for that market or table and answer against what the record shows.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.