What We Collect and Why We Use It
When you open an account, we collect the details you submit — your name, email address, mobile number, and the payment method you link to your wallet. If you use bKash, Nagad or Rocket to fund your account, the mobile number tied to that wallet is
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recorded as part of your transaction log. We do not store your mobile-money PIN or full wallet credentials; only the reference identifiers that confirm a transaction cleared. We also collect device data — browser type, IP address and session timestamps — to detect unauthorised access and
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keep your account secure. This information is used strictly for account verification, payment processing, fraud prevention and customer support. We do not sell your personal data to third parties. Where we share data with payment processors or identity-verification services, those partners operate under confidentiality agreements and
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are permitted to use your data only to complete the specific service. Data retention periods vary by category: transaction records are held for as long as required under applicable financial regulations, while session logs are pruned on a rolling basis. Your eligibility to use our platform
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and the data rights available to you depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.